Privacy Policy

Last updated: 30 August 2026

This Privacy Policy explains how F&H Products, operated by FARHAN&H LTD, collects, uses and protects your personal information when you use our website, create an account, place an order, contact us, or use our customer services.

1. Who We Are

F&H Products is operated by FARHAN&H LTD, a UK-based business.

Website: www.fhproducts.co.uk

Support Email: support@fhproducts.co.uk

2. Information We Collect

We may collect personal information including:

• Your name
• Email address
• Telephone number
• Billing and delivery address
• Order and purchase information
• Account information
• Messages sent through our contact form
• Order tracking information
• Technical information such as browser and device data

We do not store your full card details on our website. Payments are processed securely by our payment provider.

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Take and verify payments
• Send order confirmation and delivery updates
• Provide order tracking
• Manage customer accounts
• Respond to customer enquiries
• Process cancellations, returns and refunds
• Prevent fraud and misuse
• Maintain and improve our website and services
• Meet our legal and accounting obligations

4. Legal Basis for Processing

Under UK data protection law, we process personal data where it is necessary to perform a contract with you, comply with legal obligations, pursue legitimate business interests, or where you have provided consent.

5. Payments

Payments made through our website are processed by third-party payment providers such as Stripe.

These providers may process payment and fraud-prevention information according to their own privacy policies.

6. Delivery and Courier Services

Where necessary to fulfil your order, we may share delivery information with courier and postal services, such as your name, delivery address, telephone number, email address and tracking details.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, tax, fraud prevention and legal obligations.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, alteration or misuse.

However, no website or internet transmission can be guaranteed to be completely secure.

9. Your Rights

Under UK data protection law, you may have rights to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Request restriction of processing
• Object to certain processing
• Request transfer of your data where applicable
• Withdraw consent where processing is based on consent

To make a request, contact us at: support@fhproducts.co.uk

10. Cookies

Our website may use cookies and similar technologies necessary for website functionality, customer sessions, shopping carts, security, analytics and performance.

Further information will be available in our Cookies Policy.

11. Third-Party Services

Our website may use trusted third-party providers for payments, hosting, email delivery, analytics, courier services and other business functions.

These providers may process personal information only where necessary to provide their services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

F&H Products
Operated by FARHAN&H LTD
Email: support@fhproducts.co.uk