Returns & Refunds Policy

Last updated: 30 August 2026

This policy explains how returns, cancellations and refunds are handled for purchases made from F&H Products, operated by FARHAN&H LTD.

1. Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable UK consumer law.

2. Changing Your Mind

For many online purchases, consumers may have a legal right to cancel within 14 days after receiving the goods.

If you wish to cancel an eligible order, please contact us as soon as possible at support@fhproducts.co.uk.

3. Return Condition

Returned goods should normally be unused, in their original condition and, where reasonably possible, in their original packaging.

You may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the product.

4. Products That May Not Be Returnable

Some products may be excluded from change-of-mind returns where permitted by law, including certain sealed goods where the seal has been broken after delivery and the product is unsuitable for return for health protection or hygiene reasons.

This does not affect your rights where an item is faulty, damaged or not as described.

5. Faulty, Damaged or Incorrect Items

If an item arrives damaged, faulty or incorrect, please contact us as soon as reasonably possible.

We may ask you to provide photographs, order information or other details to help us investigate the issue.

Where appropriate, we may offer a replacement, repair, refund or another remedy in accordance with your legal rights.

6. How to Request a Return

To request a return, please contact:

support@fhproducts.co.uk

Please include:

• Your name
• Order number
• Email address used for the order
• The item you wish to return
• The reason for the return

7. Return Shipping Costs

If you are returning an item because you changed your mind, you may be responsible for the return postage cost unless otherwise agreed.

If an item is faulty, damaged, incorrect or otherwise covered by your statutory rights, we will handle reasonable return arrangements as required by law.

8. Refunds

Once an approved return has been received and checked, any refund due will normally be issued using the original payment method.

Refund processing times may depend on your bank or payment provider.

9. Delivery Charges

Whether delivery charges are refundable depends on the reason for the return and your applicable legal rights.

10. Order Cancellations Before Dispatch

If you contact us before an order has been dispatched, we will try to cancel it before shipment.

If the order has already been dispatched, you may need to follow the returns process after delivery.

11. Refunds for Cancelled Orders

Where payment has already been taken and an order is cancelled, any refund due will be processed separately through the original payment method.

12. Contact Us

If you have any questions about a return, cancellation or refund, please contact:

F&H Products
Operated by FARHAN&H LTD
Email: support@fhproducts.co.uk