Shipping & Delivery Policy

Last updated: 30 August 2026

This policy explains how F&H Products, operated by FARHAN&H LTD, handles dispatch, delivery and order tracking.

1. Delivery Area

We currently deliver to addresses within the United Kingdom unless otherwise stated at checkout.

2. Delivery Charges

Delivery charges are shown clearly before you complete your order.

Promotional or discount codes normally apply to eligible products only and do not reduce delivery charges unless specifically stated.

3. Order Processing

After successful payment, your order will be prepared for dispatch.

We aim to process orders as quickly as reasonably possible. Processing times may vary during weekends, bank holidays, busy periods or exceptional circumstances.

4. Dispatch Confirmation

When your order is dispatched, we may send you a dispatch confirmation containing the courier and tracking number, where tracking is available.

5. Delivery Times

Any delivery estimate provided on our website, at checkout or in an order update is an estimate rather than a guaranteed delivery date unless expressly stated.

Delivery may occasionally be delayed due to circumstances outside our reasonable control, including courier delays, severe weather, transport disruption or unusually high delivery volumes.

6. Couriers

We may use different delivery providers depending on the order, delivery destination and service selected.

Couriers may include Royal Mail, Evri, DPD, DHL, UPS, InPost/Yodel or other suitable delivery providers.

7. Tracking Your Order

Where tracking is available, you can use the tracking information provided in your dispatch notification or through our Track Order page.

You can track an order at: Track Order

8. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing payment.

If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

9. Missed Delivery

If delivery cannot be completed, the courier may leave instructions, attempt redelivery, deliver to a safe place where permitted, or direct the parcel to a collection point.

Please follow the courier's tracking information and delivery instructions.

10. Delayed Orders

If your order appears to be significantly delayed, please check the tracking information first.

If you still need help, contact us with your order number and email address used for the order.

11. Lost Parcels

If a parcel is confirmed lost by the courier, please contact us so we can investigate and provide an appropriate remedy in accordance with your legal rights.

12. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

We may ask for photographs of the parcel, packaging and product to help us investigate.

13. Orders Marked as Delivered

If tracking shows your parcel as delivered but you cannot locate it, please first check around your property, any safe place, neighbours and any delivery information provided by the courier.

If you still cannot locate the parcel, contact us and provide your order number so we can investigate.

14. Contact Us

If you have any questions about delivery or tracking, please contact:

F&H Products
Operated by FARHAN&H LTD
Email: support@fhproducts.co.uk