Terms & Conditions

Last updated: 30 August 2026

These Terms & Conditions apply when you use the F&H Products website or purchase products from us. F&H Products is operated by FARHAN&H LTD.

1. About Us

F&H Products is a UK-based online retailer operated by FARHAN&H LTD.

Website: www.fhproducts.co.uk

Customer Support: support@fhproducts.co.uk

2. Using Our Website

You may use our website for lawful personal shopping purposes. You must not misuse our website, attempt to interfere with its operation, gain unauthorised access, or use it for fraudulent or unlawful purposes.

3. Product Information

We aim to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

Product packaging, colours and appearance may sometimes differ slightly from photographs because of manufacturing changes, screen settings or packaging updates.

4. Prices

Prices displayed on our website are shown in pounds sterling (GBP) unless stated otherwise.

Delivery charges, where applicable, will be shown before you complete your purchase.

We may change prices at any time, but changes will not affect orders that have already been accepted.

5. Placing an Order

When you place an order, you are offering to purchase the products in your basket.

You must provide accurate contact, billing and delivery information when placing your order.

After successful payment, we will provide confirmation of your order using the contact details you supplied.

6. Payment

Payment must be completed using one of the payment methods available at checkout.

Online card payments may be processed securely by third-party payment providers such as Stripe. We do not store your full payment card details.

7. Discount Codes

Promotional and discount codes are subject to their individual conditions, including any minimum spend, expiry date or other restrictions.

Unless stated otherwise, discount codes apply to eligible products and do not reduce delivery charges.

We may refuse or cancel a discount where we reasonably believe that a code has been misused or obtained fraudulently.

8. Availability

All products are subject to availability.

If we cannot supply a product you have ordered, we will contact you and, where payment has already been taken, arrange an appropriate refund.

9. Delivery

We aim to dispatch and deliver orders within the estimated time shown during the ordering process.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

10. Cancellations, Returns and Refunds

Your cancellation and return rights depend on the type of product purchased and the circumstances of the return.

Nothing in these Terms & Conditions affects your statutory rights under applicable UK consumer law.

Full information about returns and refunds will be provided in our Returns & Refunds Policy.

11. Faulty or Incorrect Products

If you believe a product is faulty, damaged or different from what you ordered, please contact us as soon as reasonably possible.

We may ask for information or photographs to help us investigate the issue.

Your statutory rights are not affected.

12. Customer Accounts

Where customer accounts are available, you are responsible for keeping your account details and password secure.

Please contact us if you believe your account has been accessed without permission.

13. Intellectual Property

Website content, branding, logos, product photographs, text and other materials owned by F&H Products or FARHAN&H LTD may not be copied, reproduced or used commercially without permission, except where permitted by law.

14. Our Responsibility

We do not exclude or limit liability where doing so would be unlawful.

Nothing in these Terms excludes or restricts your statutory consumer rights.

15. Privacy

Information about how we collect and use personal information is available in our Privacy Policy .

16. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will be published on this page with the date it was last updated.

17. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Kingdom.

Nothing in these Terms affects any mandatory rights you have as a consumer.

18. Contact Us

If you have questions about these Terms & Conditions, please contact:

F&H Products
Operated by FARHAN&H LTD
Email: support@fhproducts.co.uk